Business Communication: The Impact of Advanced Telecommunications

In the past, businesses had to conduct meetings with clients face-to-face. They also had to receive calls one-on-one and wait their turn, because there were no call transfers and line extensions yet.

Today, however, advancements in technology have allowed businesses to do meetings in remote areas, without needing to face their clients in person. Telephone systems evolved to allow line transfers and multiple calls in just one line. Technology has made automated features, multiple lines, voicemail, conference calling, and on-hold messages possible.

Businesses and clients enjoy the conveniences brought by technology. Productivity, for starters, can improve. A McKinsey Global Institute study states companies can raise productivity by 20 percent to 25 percent with effective internal communications. Why? Because with a good communications system, employees don’t have to waste 2.5 hours in their day seeking the right resources.

New and improved telephone systems have changed workplace communication for the better. Many corporations today use an IP PBX (Internet Protocol Private Branch Exchange) or hybrid PABX PBX systems with VoIP (voice over IP) features. But how does the PABX compare with the PBX system?

PBX phone


Changes in office communications began with the release of the PBX system. The existence of a private branch exchange allowed businesses to have their own line. The PBX made managing calls easier and let internal calls from one department to the other manageable.

From a privately operated switchboard, businesses switched to automated systems with semiconductors. Soon automated call switching developed and offices didn’t need operators anymore. As the volume of calls businesses could take increased, productivity and revenue rose. PABX significantly improved how employees took calls and handled clients.

Once businesses had access to the internet, productivity soared. Clients could call through virtual hosting and send multimedia transmissions online.

Better Business Communications

Soon, telephone systems had features, like faxing, video chat, and instant messaging. With telephone systems connected to the internet, you can work and make calls without being tied to your desk. In most situations, you may even use your computer to communicate with business partners across the globe or get in touch with a new client in a remote region.

Internally, your employees have the ability to work with other teams in different locations on a single project. They’ll be able to share data or receive information through secure networks. This capability facilitates efficiency and effective collaboration. Of course, all of this relies on an innovative telecoms system and the ease in which it can be eased by different teams. You may even offer your employees the benefit of working from home, and they would still be able to perform their tasks and talk to clients.

More significantly, perhaps, effective telecommunications systems will give you the option to expand your business. You can grow your network and extend your services, enabling you to reach new markets.

Technological developments are inherently connected to business practices, changing the way you run the company and interact with people. With advances in telecommunications, your company can manage information, promote the business, and deliver services without barriers and without the unnecessary costs.

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